About Us

Is Dank DEPOT a legitimate store?

Yes! Dank DEPOT operates openly on the clearnet, ensuring easy and secure access for our customers. We are committed to providing high-quality products and excellent service.

We value transparency, offer detailed product information, work only with trusted suppliers, and have a strong reputation among satisfied customers.

We currently deliver only across the mainland United Kingdom.

Why Choose Dank DEPOT?

What makes Dank DEPOT different from other shops?

We combine high-quality products, fast delivery, excellent customer service, and a commitment to transparency, making us a reliable choice for cannabis enthusiasts in the UK.

Yes! We offer free shipping on all orders.

Products & Quality

How do you ensure product quality?

We source all our products from reliable suppliers who meet strict quality standards. Each item is carefully selected to guarantee quality, safety, and effectiveness.

We provide a wide range of products, including dried flowers, hashish, edibles, pre-rolls, THC vapes, and extracts to meet different preferences.

Shipping & Privacy

How fast is your delivery?

We offer fast and discreet delivery throughout the UK, with most orders arriving within 1-4 working days. Orders are shipped via a next-day delivery courier service. Orders placed during the day are usually shipped the same or next day, while those made past our cutoff time are shipped the following day. In rare cases, delays may occur due to stock availability, and we allow up to 7 working days before arranging a replacement. We do not ship on weekends.

Absolutely! We use plain, unmarked packaging to maintain complete privacy and prevent unwanted attention. Our packages come in vacuum-sealed pouches to ensure they are smell-proof.

Customer Support & Security

How can I contact you if I have questions?

Our support team is available via Telegram, website chat, and email. We are always happy to assist with any inquiries. You can reach out anytime, and our team will respond during the day.

Yes! Many of our customers leave positive feedback, and we take pride in building long-term trust with our community. You may see the reviews and feedback through our Website and Trustpilot.

Payments & Ordering

What payment methods do you accept?

We accept cryptocurrency payments for added security and convenience.

Simply browse our shop, add products to your cart, and follow the checkout process. If you need help, our support team is available to assist you.

We use a unique wallet address for each order, and verification is automated. Payments are typically confirmed within minutes, but they may take longer depending on network congestion. Once your payment is confirmed, we will begin processing your order, and you will be notified via email or you can check the status through your account. If your payment has not been verified within 1 hour, please contact us.

Yes! Once your order is placed, you will receive an email confirmation with your order details. You will also receive email updates throughout the process, including when your order is being processed and when it has been shipped.

It is the customer’s responsibility to provide the correct shipping details. However, if you notice an error after placing your order, please contact our customer support via our Telegram channel as soon as possible. Address changes can only be made if your order is still on hold. Once your order is processing and ready for dispatch, we can no longer update the shipping address. We do not provide refunds in cases where incorrect shipping details were provided by the customer.

Visit our “Track Your Order” page at the bottom of our website. Enter your order details to view the status of your shipment. You can also track all your orders through your account on our website.

Loyalty & Offers

Do you offer discounts or promotions?

Yes! We run special promotions and offers for returning customers. Stay updated by checking our website, subscribing to our newsletter, and joining our Reddit Community.

We appreciate our regular customers and offer rewards and exclusive deals. To ensure your order history is tracked, make sure you have an account with us. Stay updated by checking our website for the latest offers.

After-Sales Support

What if I have an issue with my order?

If you have any concerns, contact our support team, and we will resolve the issue as quickly as possible.

While we have a strict quality control policy, occasional packing errors or replacements for out-of-stock items may occur. We strongly recommend taking pictures of your order upon arrival to verify its contents.

If you received the wrong item or something is missing, please contact us with your order number and include pictures or a video. Our team will investigate and resolve the issue as soon as possible.

Due to the nature of our business and products, we do not offer refunds. In cases where a refund is necessary, we may provide it in the form of a coupon that can be used on our website. Refunds are handled on a case-by-case basis. If you encounter any issues, please reach out to us.

Although 99% of our orders are delivered successfully, there is a small chance they may be lost, stopped, stolen, or seized. If your order has no tracking updates for 7 working days, please contact us, and we will arrange a replacement or a refund. We ensure all orders are properly tracked and will assist you in resolving any delivery issues.

If the tracking information confirms that your order has been delivered, but you claim not to have received it, we will still rely on the tracking details as proof of delivery. We recommend checking with neighbors, your local postal office, or the delivery service for further assistance.